Terms of Service

This is a translation. If there is any discrepancy, the Japanese version prevails.

Last updated: September 30, 2026

These Terms of Service (the "Terms") set out the conditions for using the app "SBL Cue Timer" (the "App") provided by Show Build Laboratories (Representative: Takashi Funama; "we", "us"). By using the App, you are deemed to have agreed to these Terms.

Article 1 Application

1. These Terms apply to all relationships between us and users concerning the use of the App.
2. If you obtained the App from the App Store, Apple's Licensed Application End User License Agreement also applies. In the event of a conflict with these Terms, these Terms prevail as between us and the user.
3. Our Privacy Policy forms part of these Terms.
4. Minors must obtain the consent of a legal representative, such as a parent or guardian, before using the App.

Article 2 Accounts

1. Some features of the App (the Pro plan, Create with AI, creating shares, etc.) require you to sign in.
2. The account is common to the other apps we provide. These Terms set out the conditions for using the App; each other app is governed by its own terms.
3. Users are responsible for managing their own accounts. We are not liable for damages resulting from use of an account by a third party, except where we have acted intentionally or with gross negligence.
4. Users can delete their account at any time from the App's settings screen.

Article 3 Pro Plan

1. The Pro plan is an auto-renewing subscription at the following prices (tax included):
   • Monthly plan: 600 yen
   • Annual plan: 5,400 yen
2. Users subscribing to the Pro plan for the first time can use a 2-week free trial. If you do not cancel by the end date of the trial period, it automatically converts to a paid subscription and you will be charged. The date on which billing begins is shown on the subscription screen.
3. The fee is charged to your Apple ID or Google account at the time the purchase is confirmed (or, in the case of a free trial, at the end of the trial period). If you purchase a paid plan during the free trial period, the remainder of the trial period is forfeited.
4. Unless you cancel at least 24 hours before the end of the current period, the subscription automatically renews for the same period at the same price, except in the cases provided for in Paragraph 7.
5. Please manage and cancel your subscription through your App Store or Google Play account settings. Deleting your App account does not cancel the subscription.
6. Even if you cancel, you can continue to use the Pro plan until the end of the period you have already paid for.
7. If we change the prices, we will notify you in advance through the App or the store, in accordance with each store's procedures.

Article 4 AI Credits

1. AI credits are consumable items used to access the "Create with AI" feature. They can be purchased and used even by those who have not subscribed to the Pro plan.
2. Purchased AI credits do not expire.
3. AI credits that we grant free of charge as an apology, compensation, or as part of a campaign may have an expiration date, which we will notify you of at the time of granting. Free AI credits that have passed their expiration date are forfeited.
4. AI credits are used in the following order: those with an expiration date (used starting with those that expire soonest), then those without an expiration date. Pro plan users first use their monthly allowance (the number is displayed within the App) and then use AI credits for anything beyond it.
5. One credit allows the initial analysis plus up to 3 retries. One credit is consumed at whichever of the following occurs first:
   • When you confirm the result (by pressing "Create with this content")
   • When you perform the 3rd retry (the show is created from that result)
   • When 24 hours have passed after the result was displayed without your confirming it
6. If the analysis fails (for example, if the file could not be read), no AI credit is consumed.
7. AI credits are managed in association with your account. They cannot be transferred to another account or exchanged for cash.
8. If you delete your account, any remaining AI credits are forfeited.

Article 5 Refunds and Compensation for Outages

1. Except where required by law, we do not accept refunds of App purchase amounts. We also do not provide pro-rated refunds when a Pro plan is canceled in the middle of a period, or refunds for AI credits that have been used.
2. All purchases in the App are made through Apple (App Store) or Google (Google Play), and each store handles the payment procedure. If a store issues a refund under its own rules, we will revoke the corresponding Pro plan entitlement or the (unused) AI credits.
3. If online features such as "Create with AI" or sharing were unavailable due to a failure of our servers or the like, or if AI credits were not consumed correctly, please contact us at the contact point. After confirming the situation, we will compensate you by granting AI credits according to the impact.
4. The compensation under the preceding paragraph is provided by granting AI credits; we do not provide monetary compensation or refunds. After confirming the situation, we will determine the details of the compensation within a reasonable scope.

Article 6 Scope of the Free Version

1. The free version has limits, such as on the number of shows and the number of sheets per show. The limits are displayed within the App.
2. Even if you exceed the limits, data you have already created will not be deleted.

Article 7 Results of Create with AI

1. "Create with AI" is a feature in which AI drafts a run sheet based on the materials you select.
2. AI results may contain errors, omissions, or misread times. Be sure to check and correct the content before using it in a live production.
3. We do not guarantee the accuracy or completeness of AI results, or their fitness for any particular purpose.
4. Users must not submit materials that infringe the rights of third parties, or materials that they are not authorized to use.

Article 8 Sharing Feature

1. When you create a share, anyone who knows the share code can view the show's content and its progress. Managing the share code is the user's responsibility.
2. In addition to methods that go through the internet, sharing includes a method in which nearby devices connect directly using Wi-Fi, Bluetooth, or the venue's LAN ("nearby sync"). In nearby sync, nearby devices that hold the share code connect automatically, and may relay received content to other nearby devices.
3. Communication in nearby sync is encrypted, but anyone who knows the share code can read the content. In addition, if the communication is recorded, it cannot be said that it could never be decrypted over time. Do not share shows that contain confidential information.
4. In nearby sync, only the device of the person who created the share and who has subscribed to the Pro plan can send the share. Receiving is available free of charge.
5. We bear no responsibility for the content of shared shows.

Article 9 User Data

1. Rights to data such as shows that users create in the App belong to the user.
2. We handle this data only to the extent necessary to provide the App (such as storage, delivery via the sharing feature, and analysis by AI).
3. The App's data is mainly stored on the user's device. To prepare for device failure or loss, deletion of the App, and the like, please make backups as appropriate using the export feature and other means.

Article 10 Prohibited Acts

Users must not engage in any of the following:

1. Acts that violate laws or public order and morals
2. Acts that infringe the rights of us or third parties (copyright, trademark, privacy, etc.)
3. Acts that place excessive load on the App or servers, or that gain unauthorized access
4. Acts that interfere with normal operation, such as decompiling or modifying the App or exploiting bugs
5. Acts that misuse the billing or AI credit mechanisms
6. Any other inappropriate acts similar to the preceding items

Article 11 Suspension of Use

1. If a user violates these Terms, we may suspend all or part of the user's use of the App or delete the account. Except in urgent cases, we will notify the user in advance.
2. Even if use is suspended under the preceding paragraph, the treatment of any paid Pro plan period and unused AI credits is governed by Article 5.

Article 12 Changes, Interruption, and Termination of the Service

1. We may change the content of the App, or interrupt or terminate its provision.
2. Due to system maintenance, failures, outages of external services, and the like, online features such as sharing and Create with AI may become temporarily unavailable.
3. If we terminate the App, we will give reasonable advance notice.

Article 13 Disclaimer

1. The App is a tool to assist in running live events and the like. For live productions, users are responsible for preparing backup measures against equipment failure, dead batteries, connectivity problems, and the like.
2. The App's sharing feature, Create with AI, sign-in, purchases, and the like use internet communication, and nearby sync uses Wi-Fi, Bluetooth, and the venue's LAN. In places where many people gather, such as live venues and event venues, these features may not work properly, or connections may drop, due to network congestion, radio interference, the distance between devices or obstacles, device settings, and the like. We are not liable for these features being unavailable due to reasons beyond our control, such as the user's communication environment or the network conditions at the venue. If you use the App in a place where connectivity is unstable, please prepare in a way that does not depend on communication, such as saving the show on your device beforehand.
3. We do not guarantee that the App is free of defects, that it can be used without interruption, that data will not be lost, or that AI results are accurate.
4. Except where caused by our intentional act or gross negligence, we are not liable for damage suffered by users due to failures, interruptions, or defects of the App, loss of data, errors in AI results, and the like (including indirect damages and lost profits). However, if the user is a consumer under the Consumer Contract Act, we will compensate, within the scope of the following paragraph, for ordinary and direct damage suffered by the user due to non-performance of obligations or a tort caused by our negligence (excluding gross negligence).
5. In the case of the proviso to the preceding paragraph, our liability for damages is limited to the amount the user paid for the App in the 12 months preceding the month in which the damage occurred. However, if no payment was made during that period, the limit is 1,000 yen.

Article 14 Changes to the Terms

1. We may change these Terms based on the provisions of Article 548-4 of the Civil Code of Japan, where the change conforms to the general interests of users, or where the change does not run counter to the purpose of the contract and is reasonable.
2. When we change these Terms, we will announce the changed content and the effective date in the App or on our website a reasonable period before the effective date (in principle, 14 days before).
3. If you use the App on or after the effective date, you are deemed to have agreed to the changed Terms.

Article 15 Governing Law, Jurisdiction, and Language

1. These Terms are interpreted in accordance with the laws of Japan.
2. If a dispute arises concerning the App, the district court having jurisdiction over our location shall be the court of first instance. However, this does not prevent any jurisdiction recognized by law where the user is a consumer.
3. The Japanese text of these Terms is the authoritative version. If there is any discrepancy between it and a translation, the Japanese version prevails.
4. Even if any provision of these Terms is held invalid, the remaining provisions remain in effect.

Article 16 Contact

• Operator: Show Build Laboratories (Representative: Takashi Funama)
• Contact: support@showbuildlabs.com
• Commercial disclosure under the Act on Specified Commercial Transactions (Japanese): /legal/